top of page

Shipping Policy

Shipping Policy

Shipping Policy  JJE Empire

Effective Date: July 2026

At JJE Empire, customer satisfaction is our priority. We are committed to providing a reliable, transparent, and efficient shipping experience for all our customers worldwide.

​

Order Processing

All orders are carefully processed after payment has been successfully received.

Processing time varies depending on the product:

  • In-stock items: 1–3 business days

  • Imported products / Special Orders: 7–30 business days (depending on supplier and destination)

  • Luxury Hair (Pre-orders): Estimated delivery time will be communicated before shipment.

Orders placed during weekends or public holidays will be processed on the next business day.

​

Shipping Destinations

JJE Empire proudly ships:

  • Throughout Suriname

  • Caribbean Region

  • North America

  • Europe

  • Selected countries worldwide

If your country is not listed during checkout, please contact us before placing your order.

​

Shipping Costs

Shipping costs are automatically calculated during checkout based on:

  • Destination

  • Package weight

  • Package dimensions

  • Shipping method selected

Customers are responsible for any customs duties, import taxes or clearance fees imposed by their country.

​

Delivery Time

Estimated delivery times:

DestinationEstimated Delivery

Suriname1–5 Business Days

Caribbean5–15 Business Days

USA & Canada7–20 Business Days

Europe7–25 Business Days

International10–30 Business Days

Please note that customs inspections, weather conditions, carrier delays, or force majeure events may extend delivery times.

​

Order Tracking

Whenever available, customers will receive a tracking number by email or WhatsApp once their package has been shipped.

Tracking information may take 24–72 hours to update.

​

Shipping Delays

While we work with trusted shipping partners, JJE Empire cannot guarantee exact delivery dates.

We are not responsible for delays caused by:

  • Customs clearance

  • Airline or shipping carrier delays

  • Natural disasters

  • Government restrictions

  • Incorrect shipping information provided by the customer

  • ​

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is submitted:

  • We cannot guarantee package recovery.

  • Additional shipping charges may apply.

  • Refunds will not be issued for lost packages due to incorrect addresses.

Please contact us immediately if you notice an error after placing your order.

​

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit:

Please notify us within 48 hours of delivery.

Include:

  • Order Number

  • Photos of the package

  • Photos of damaged items (if applicable)

We will work with the shipping carrier to investigate and determine the appropriate resolution.

​

Customs & Import Regulations

International customers are responsible for understanding and complying with their country's import regulations.

JJE Empire is not responsible for:

  • Customs delays

  • Import taxes

  • Duties

  • Government restrictions

  • ​

Signature Upon Delivery

Certain high-value orders may require a signature upon delivery for security purposes.

​

Returns Due to Failed Delivery

If a package is returned because:

  • The customer refused delivery

  • The package was not collected

  • The address was incorrect

The customer will be responsible for:

  • Return shipping fees

  • Reshipping costs

  • ​

Contact Us

If you have any questions regarding shipping, please contact us:

JJE Empire

📍 Prinsenstraat 43
📞 +597 8179596
📧 info@jjeempire.com
🌐 www.jjeempire.com

​

Our Commitment

At JJE Empire, we don't just deliver products. we deliver excellence, trust, and peace of mind. Every shipment is handled with care because your satisfaction is our mission.

Our Excellent Service Brings Peace & Joy.

bottom of page